B2B • B2C • E-Commerce • Enterprise SaaS
I'm Jimin 👋 I design solutions that build trust, drive growth, and simplify user experiences.
Currently: Senior Product Designer @ Versapay
B2B • B2C • E-Commerce • Enterprise SaaS
I'm Jimin 👋 I design solutions that build trust, drive growth, and simplify user experiences.
I'm Jimin 👋 I design solutions that build trust, drive growth, and simplify user experiences.
Currently: Senior Product Designer @ Versapay
Currently: Senior Product Designer @ Versapay
Automated Content Moderation System
Led design for a content moderation tool using advanced machine learning, streamlining detection of inappropriate and trademarked content. My scalable solution saved $400k in six months and was fully automated within a year, reducing operational burden and cost.
$400k in six months
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Conversion-Driven Product Experience
With thousands of products, customers struggled to choose the right one. By elevating reviews, enlarging images, and condensing irrelevant info, I crafted an optimized experience that prioritized customer needs and generated $600k in the first year.
$600k in the first year
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Transforming a Broken Entry Point
Designed NetSuite Pay’s landing and status pages to transform a blank, broken experience into a clear, trustworthy entry point. By showing relevant information and a transparent application status system, I reduced confusion, unblocked onboarding, and improved funnel conversion where clients were dropping off.
Improved Funnel Efficiency
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Order Optimization Tool
20% of order issues stemmed from mismatched product mappings. I designed a tool that streamlined the manual process for engineers, sales, and logistics teams—boosting customer satisfaction and significantly improving ABO rates by 70%.
From Reactive to Proactive
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Automated Content Moderation System
Led design for a content moderation tool using advanced machine learning, streamlining detection of inappropriate and trademarked content. My scalable solution saved $400k in six months and was fully automated within a year, reducing operational burden and cost.
$400k in six months
Read More
Conversion-Driven Product Experience
With thousands of products, customers struggled to choose the right one. By elevating reviews, enlarging images, and condensing irrelevant info, I crafted an optimized experience that prioritized customer needs and generated $600k in the first year.
$600k in the first year
Read More
Transforming a Broken Entry Point
Designed NetSuite Pay’s landing and status pages to transform a blank, broken experience into a clear, trustworthy entry point. By showing relevant information and a transparent application status system, I reduced confusion, unblocked onboarding, and improved funnel conversion where clients were dropping off.
Improved Funnel Efficiency
Read More
Order Optimization Tool
20% of order issues stemmed from mismatched product mappings. I designed a tool that streamlined the manual process for engineers, sales, and logistics teams—boosting customer satisfaction and significantly improving ABO rates by 70%.
From Reactive to Proactive
Read More
Transforming a Broken Entry Point
Trust and Transparency
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Designed NetSuite Pay’s landing and status pages to transform a blank, broken experience into a clear, trustworthy entry point. By showing relevant information and a transparent application status system, we reduced confusion, unblocked onboarding, and improved funnel conversion where clients were dropping off.
Automated Content Moderation System
$400k in six months
Led design for a content moderation tool using advanced machine learning, streamlining detection of inappropriate and trademarked content. My scalable solution saved $400k in six months and fully automated within a year, reducing operational burden and cost.
Read More
Conversion-Driven Product Experience
$600k in the first year
With thousands of products, customers struggled to choose the right one. By elevating reviews, enlarging images, and condensing irrelevant info, I crafted an optimized experience that prioritized customer needs and generated $600k in the first year.
Read More
Order Accuracy Optimization Tool
From Reactive to Proactive
20% of order issues stemmed from mismatched product mappings. I designed a tool that streamlined the manual process for engineers, sales, and logistics teams, boosting customer satisfaction and significantly improving ABO rates.
Read More
What People are Saying
What People are Saying
"Jimin is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution."
"Jimin is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution."
- Christy Johnson, Chief Product Officer
Tracy Young
Senior Product Designer
"I have had the opportunity to work alongside and mentor Jimin during our time at Custom Ink, and I enthusiastically recommend her for any UX design position. Having collaborated closely with her for the past few years, I am consistently impressed by her exceptional design skills, creativity, and leadership qualities."
Jake Johnson
VP of Design
"The team consistently praises her ability to juggle multiple complex workstreams, maintain clarity, and deliver high-quality, scalable design solution. Her work is not only technically sound but also strategically aligned with business goals, particularly in the ERP and payments space — areas that are critical to the company's revenue growth."
Jeff Lopez
Director of Product Design
"I had the opportunity to mentor and lead Jimin and could not have asked for a better team member. She truly cares about the people around her, as well as the people that she’s designing for. Her eye for design and high attention to detail - paired with strong soft skills and very high emotional intelligence - make her a fantastic Product Designer on a trajectory for great things."
Juan Urrutia
Senior UX Architect
"Jimin's attention to detail, user-centric approach, and knack for understanding complex user needs greatly contributed to the success of our projects. She demonstrated excellent communication skills, collaborating effortlessly with our team and stakeholders, always striving to bridge the gap between design and implementation."
Christy Johnson
Chief Product Officer
"Jimin consistently integrates user research, balances technical constraints, and contributes to sprint goals and product quality.
She is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution. Her proactive collaboration, especially in guiding engineering and mentoring QA, has elevated team performance and design consistency."
"She demonstrated excellent communication skills, collaborating effortlessly with our team and stakeholders"
"She demonstrated excellent communication skills, collaborating effortlessly with our team and stakeholders"
- Juan Urrutia, Senior UX Designer
I spent a couple years juggling a design job by day, and a bespoke cake business by night. I realized I liked eating cake more than making it, and discovered the wonderful world of product design. Meshing my love of psychology, human behavior, and complex problem solving with design, I dove in head first!
Now I spend my free time hiking, eating tacos, and traveling to do both these things in different parts of the world.
I spent a couple years juggling a design job by day, and a bespoke cake business by night. I realized I liked eating cake more than making it, and discovered the wonderful world of product design. Meshing my love of psychology, human behavior, and complex problem solving with design, I dove in head first!
Now I spend my free time hiking, eating tacos, and traveling to do both these things in different parts of the world.
I spent a couple years juggling a design job by day, and a bespoke cake business by night. I realized I liked eating cake more than making it, and discovered the wonderful world of product design. Meshing my love of psychology, human behavior, and complex problem solving with design, I dove in head first!
Now I spend my free time hiking, eating tacos, and traveling to do both these things in different parts of the world.
© Jimin Ngo 2025