Cash Application Strategy
Modernizing a legacy AR product by proposing a scalable Lite experience focused on core users and non-negotiable workflows. Instead of patching an outdated, unsustainable, hard-to-maintain system, I led a full discovery and heuristic overhaul, and delivered a new reporting dashboard that gives managers real-time visibility and serves as the entry point to the new system.
Heuristic Audit • Defining Foundational Workflows • Cross-Team Alignment
"Jimin is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution."
"Jimin is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution."
"Jimin is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution."
- Christy Johnson, Chief Product Officer
- Christy Johnson, Chief Product Officer
Funnel Activation
Designed NetSuite Pay’s landing and status pages to transform a blank, broken experience into a clear, trustworthy entry point. By showing relevant information and a transparent application status system, I reduced confusion, unblocked onboarding, and improved funnel conversion where clients were dropping off.
Activated 25k Customer Market • Trusted Entry Point • Improved Funnel Conversion
Shipped 2025
"Her work is not only technically sound but also strategically aligned with business goals, particularly in the ERP and payments space."
"Her work is not only technically sound but also strategically aligned with business goals, particularly in the ERP and payments space."
"Her work is not only technically sound but also strategically aligned with business goals, particularly in the ERP and payments space."
- Jake Johnson, VP of Design
- Jake Johnson, VP of Design
Merchant Application + Onnboarding
Rapid Onboarding
Designed the company’s first payment facilitator onboarding application to empower merchants to complete the process independently. Through clear content, tooltips, and a streamlined flow, we reduced reliance on support to enable completion in 20 minutes and approvals within 48 hours.
20 Minute Completion • 48 Hour Approvals • Reduced Reliance on Support
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"Jimin consistently integrates user research, balances technical constraints, and contributes to sprint goals and product quality."
"Jimin consistently integrates user research, balances technical constraints, and contributes to sprint goals and product quality."
"Jimin consistently integrates user research, balances technical constraints, and contributes to sprint goals and product quality."
- Christy Johnson, Chief Product Officer
- Christy Johnson, Chief Product Officer
"Jimin consistently integrates user research, balances technical constraints, and contributes to sprint goals and product quality."
"Her eye for design and high attention to detail - paired with strong soft skills and very high emotional intelligence - make her a fantastic product designer."
"Her eye for design and high attention to detail - paired with strong soft skills and very high emotional intelligence - make her a fantastic product designer."
- Christy Johnson, Chief Product Officer
- Jeff Lopez, Director of Product Design
- Jeff Lopez, Director of Product Design
Review Automation
Led design for a content moderation tool using advanced machine learning, streamlining detection of inappropriate and trademarked content. My scalable solution saved $400k in six months and was fully automated within a year, reducing operational burden and cost.
$400k in Six Months • Reduced Operational Burden • Machine Learning
B2B • B2C • E-Commerce • Enterprise SaaS
B2B • B2C • E-Commerce • Enterprise SaaS
I'm Jimin, I design solutions that build trust, drive growth, and simplify user experiences.
I'm Jimin, I design solutions that build trust, drive growth, and simplify user experiences.
Based in Seattle, WA • Senior Product Designer @ Versapay
Based in Seattle, WA • Senior Product Designer @ Versapay
Reporting and Potfolio Health
Modernizing a legacy AR product by proposing a scalable Lite experience focused on core users and non-negotiable workflows. Instead of patching an outdated, unsustainable, hard-to-maintain system, I led a full discovery and heuristic overhaul, and delivered a new reporting dashboard that gives managers real-time visibility and serves as the entry point to the new system.
"Jimin is a trusted partner to engineering and product teams, known for her clarity, speed, and thoughtful execution."
- Christy Johnson, Chief Product Officer
"Her eye for design and high attention to detail - paired with strong soft skills and very high emotional intelligence - make her a fantastic product designer."
- Jeff Lopez, Director of Product Design
Streamlined Onboarding
Designed the company’s first payment facilitator onboarding application to empower merchants to complete the process independently. Through clear content, tooltips, and a streamlined flow, we reduced reliance on support to enable completion in 20 minutes and approvals within 48 hours.
Read More
Trusted Entry Point, Activating 25k Customer Market
Designed NetSuite Pay’s landing and status pages to transform a blank, broken experience into a clear, trustworthy entry point. By showing relevant information and a transparent application status system, I reduced confusion, unblocked onboarding, and improved funnel conversion where clients were dropping off.
"Her work is not only technically sound but also strategically aligned with business goals, particularly in the ERP and payments space."
- Jake Johnson, VP of Design
"Jimin consistently integrates user research, balances technical constraints, and contributes to sprint goals and product quality."
- Christy Johnson, Chief Product Officer
Content Review Automation
Led design for a content moderation tool using advanced machine learning, streamlining detection of inappropriate and trademarked content. My scalable solution saved $400k in six months and was fully automated within a year, reducing operational burden and cost.
Read More
I spent a couple years juggling a design job by day, and a bespoke cake business by night. I realized I liked eating cake more than making it, and discovered the wonderful world of product design. Meshing my love of psychology, human behavior, and complex problem solving with design, I dove in head first!
Now I spend my free time hiking, eating tacos, and traveling to do both these things in different parts of the world.
© Jimin Ngo 2026